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Apex Trader Funding Contact Us

At Apex Trader Funding, we prioritize efficient communication with our traders. This page outlines our contact methods, support options, and guidelines for reaching out to our team.

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Contact Methods

We offer multiple channels for traders to reach our support team:

  1. Email Support
  2. Live Chat
  3. Phone Support
  4. Help Desk
  5. Social Media
Apex Trader Funding Support Team

Live Chat

Available on our website during business hours:

Hours: Monday to Friday, 9 AM to 5 PM CST

Access: Bottom right corner of website

Best for:

  • Quick questions
  • Immediate assistance
  • Platform navigation help

Email Support

For general inquiries:

Email: [email protected]

Response time: Within 24-48 hours

Use email for:

  • Non-urgent queries
  • Detailed explanations of issues
  • Sending attachments or screenshots
Contact with Apex Trader Funding

Help Desk

For structured, trackable support:

Access: Log in to your account dashboard

Benefits:

  • Issue tracking
  • Detailed problem descriptions
  • Faster routing to appropriate departments

Phone Support

Direct line for urgent matters:

Phone: 1-855-273-9873

Hours: Monday to Friday, 9 AM to 5 PM CST

Use phone support for:

  • Account-related emergencies
  • Time-sensitive issues
  • Complex problems requiring real-time assistance

Social Media

Follow and message us on:

  • Twitter: @ApexTraderFunding
  • Facebook: /ApexTraderFundingOfficial
  • LinkedIn: Apex Trader Funding

Social media channels are for:

  • General announcements
  • Community engagement

Contact Guidelines

To ensure efficient communication:

  1. Provide your Rithmic ID (if applicable)
  2. Clearly state the issue or question
  3. Include relevant details (dates, amounts, etc.)
  4. Attach screenshots if applicable
  5. Specify your preferred contact method

Response Times

Our target response times:

  • Email: 24-48 hours
  • Live Chat: Immediate to 5 minutes
  • Phone: Immediate to 10 minutes wait time
  • Help Desk: 24-72 hours
  • Social Media: 24 hours

Note: Response times may vary during high-volume periods or holidays.

Self-Help Resources

Before contacting support, check these resources:

  1. FAQ Section
    • Comprehensive answers to common questions
    • Searchable by topic
  2. Knowledge Base
    • Detailed articles on platform features
    • Step-by-step guides for common processes
  3. Video Tutorials
    • Visual walkthroughs of platform usage
    • Trading strategy explanations

Office Location

Our physical office is located at:

Apex Trader Funding Inc.
2028 E. Ben White Blvd
Ste 240 -9873
Austin, TX 78741

Note: Office visits are by appointment only.

Common Contact Reasons

  1. Account Issues
    • Login problems
    • Account verification
    • Password resets
  2. Trading Platform Support
    • Technical difficulties
    • Feature inquiries
    • Data discrepancies
  3. Funding and Withdrawals
    • Deposit confirmation
    • Withdrawal requests
    • Payment method issues
  4. Challenge and Evaluation
    • Rule clarifications
    • Progress tracking
    • Results inquiries
  5. Educational Resources
    • Webinar access
    • Course material questions
    • Mentorship program inquiries

Callback Request

If you prefer we call you:

  1. Log into your account dashboard
  2. Select “Request Callback”
  3. Choose a preferred time slot
  4. Briefly describe your issue
  5. Submit the request

We’ll call you at the specified time.

Service Hours

Standard Support Hours:
Monday to Friday: 9 AM to 5 PM CST

Extended Trading Support:
Sunday 5 PM to Friday 5 PM CST

Holiday closures are announced on our website and social media.

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International Support

We serve traders from over 150 countries.

Language support:

  • English (Primary)
  • Additional languages through translation services

Time zone considerations:

  • Support hours based on CST
  • Extended hours for critical issues

Emerging Issues

  1. Peak Hour Response Times
Some traders have reported longer wait times during market open hours. Solution: We’ve implemented a callback system for peak hours. Traders can now request a callback at a convenient time, ensuring they receive support without extended wait times. We’re also expanding our support team to handle increased volume during busy periods.
  1. Platform-Specific Technical Support
Occasionally, traders have faced challenges getting specialized technical support for specific trading platforms. Solution: We’ve created dedicated support teams for each major platform we support. When contacting us about platform issues, specify the platform in your initial query to be routed to the appropriate specialist team.
  1. International Support Availability
Traders in different time zones have expressed difficulty accessing real-time support during their active trading hours. Solution: We’re extending our support hours and implementing a follow-the-sun support model. This will provide more comprehensive coverage across different time zones. We’re also exploring options for multilingual support to better serve our global trader base.
Contact with us

FAQ

When reaching out about a trading issue, please have your Rithmic ID (if applicable), the date and time of the incident, the specific instruments involved, and any error messages you received. Screenshots of the issue, if available, are also helpful.

You can check the status of your support ticket by logging into your account dashboard and navigating to the “Help Desk” section. Here, you’ll find a list of your open and resolved tickets, including their current status and any updates from our team.

For urgent issues outside regular hours, use our live chat or phone support during extended trading support hours (Sunday 5 PM to Friday 5 PM CST). For non-urgent matters, submit a help desk ticket, and we’ll respond during the next business day.

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